FAQ
Is my parcel anonymous and unbranded?
Your parcel is unbranded and in plain packaging. There will be no mention of Trans Shop UK on the outside of the packaging, other than a return address with TSUK as the name. Inside, you'll find a packing slip with your order information & a Trans Shop UK business card.
When will my parcel be shipped or arrive?
Orders are processed by me within 1-2 days.
England, Scotland and Wales Shipping
Royal Mail Tracked 48 3-5 days - £3.50
Royal Mail Tracked 24 2-3 days - £4.50
Northern Ireland and The Channel Isles Shipping
Royal Mail Tracked 48 3-5 days - £4.00
Royal Mail Tracked 24 2-3 days - £5.00
Weight maximum 2kg per order.
We currently do not ship to Europe or America due to complexities with shipping following Brexit.
Note that delivery times are not a guarantee and are subject to Royal Mail's policies.
What payment methods are available?
We accept payments through Shopify on this site via credit and debit cards. We don’t set up personal accounts because we don’t want to hold your data.
Can I return something that I bought?
If you send us back a Binder unmarked and not damaged in any way within 28 days of the purchase date, then we will happily organise a refund.
We want the binder to be the right size, to be comfortable and safe binding. The Underworks binder can be taken out of the packaging and tried on – however if it is marked or damaged in anyway then a credit/refund will be at our discretion. Please send back with the cardboard insert slip.
You may request a refund. This will be for the amount paid reduced by the shipping costs.
Please contact us within 14 days of receiving your binder to organise exchange/return. Email us uktransshop@gmail.com.
We cannot accept returns of special/individual ordered Binders because we don’t stock these for general sale.
Lower body garments such as packers, packing pouches and gaffs are not returnable, refundable or exchangeable unless there is a fault with the item.
Free Binders?
We support State Binders by supplying a number of free binders each year to the transgender community via their charitable organisation - State Binders can be accessed via their instagram.