FAQ

Is my parcel anonymous and unbranded?

Your parcel is unbranded and in plain packaging. There will be no mention of Trans Shop UK on the outside of the packaging.

When will my parcel be shipped or arrive?

Orders are processed by me within 1-2 days.

My current carriage charges are as follows:
Standard Tracked 3-5 days - £2
Next-Day Tracked 2-3 days - £3.50
Carriage increases for orders over 1KG.

I have found shipping to Europe and USA take 5-7 days, but please note that we have noticed longer delays through to the USA postal system.

What payment methods are available?

We accept payments through Shopify on this site via credit and debit cards. We don’t set up personal accounts because we don’t want to hold your data.

Can I return something that I bought?

If you send us back a Binder unmarked and not damaged in any way within 30 days of purchase date then we will happily organise a refund.

We want the binder to be the right size, to be comfortable and safe binding. The Underworks binder can be taken out of the packaging and tried on – however if it is marked or damaged in anyway then a credit/refund will be at our discretion. Please send back with the cardboard insert slip.

You may request a refund. This will be for the amount paid reduced by the shipping costs.

Please contact us within 14 days of receiving your binder to organise exchange/return. Email us uktransshop@gmail.com.

We cannot accept returns of special/individual ordered Binders because we don’t stock these for general sale. 

Lower body garments such as packers, packing pouches and gaffs are not returnable, refundable or exchangable unless their is a fault with the item.