Is my parcel anonymous and unbranded?
Your parcel is unbranded and in plain packaging. There will be no mention of Trans Shop UK on the outside of the packaging.
When will my parcel be shipped or arrive?
Orders are processed within 1-2 days but due to COVID-19 concerns we are only going to the post office twice a week so delivery of your items will take a little longer than usual due to COVID-19. But sit tight – we promise to get items to you!
Standard shipping in UK usually takes 2 days. We have found shipping to Europe and USA take 5-7 days, but please note that we have noticed longer delays through to the USA postal system since COVID-19.
What payment methods are available?
We accept payments through Shopify on this site via credit and debit cards. We don’t set up personal accounts because we don’t want to hold your data.
Can I return something that I bought?
If you send us the item back unmarked and not damaged in any way within 30 days of purchase date then we will happily organise a refund.
We want the binder to be the right size, to be comfortable and safe binding. The Underworks binder can be taken out of the packaging and tried on – however if it is marked or damaged in anyway then a credit/refund will be at our discretion. Please send back with the cardboard insert slip.
You may request a refund. This will be for the amount paid reduced by the shipping costs.Please contact us within 14 days of receiving your binder to organise exchange/return. Email us email@example.com.