We will be away from 15/11-18/11, all orders from this period will be dispatched on 19/11

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Shipping & Returns

Shipping & Returns

Orders are processed between 1-2 working days after the order is placed from Bristol, UK. All orders are in plain and unbranded packaging.

Carriage Charges 

My current carriage charges are as follows:
Evri Standard Tracked 3-5 days - £2.50
Evri Next-Day Tracked 2-3 days - £3.50
Weight maximum 1kg per order.
Royal Mail Tracked 48 3-5 days - £4.00
Royal Mail Tracked 24 2-3 days - £4.50
Weight maximum 2kg per order.
We currently do not ship to Europe or America due to complexities with shipping following Brexit.

Note that delivery times are not a gurantee and are subject to your chosen couriers policies.

Lost or Delayed Orders

If you have not received your order in the alloted time period, please contact us at uktransshop@gmail.com.

Lost/undelivered Evri orders, please contact us within 23 days of your order shipment and fill out a Denial of Receipt form. Once Evri has confirmed the order is lost we can send out a replacement.

Lost/undelivered Royal Mail orders, please contact us after 10 days past the due date of your order. Once Royal Mail has confirmed the order is lost we can send out a replacement.

 

Returns, Refunds and Exchanges

If you send us back a Binder unmarked and not damaged in any way within 28 days of purchase date then we will happily organise a refund.

We want the binder to be the right size, to be comfortable and safe binding. The Underworks binder can be taken out of the packaging and tried on – however if it is marked or damaged in anyway then a credit/refund will be at our discretion. Please note that we will only accept binder returns with the cardboard insert slip.

The refund will be the amount paid minus shipping costs. This will be for the amount paid but reduced by our shipping costs.

Please contact us within 14 days of receiving your binder to organise exchange/return. Email us uktransshop@gmail.com

We cannot accept returns of special/individual ordered Binders because we don’t stock these for general sale. 

Lower body garments such as packers, packing pouches, packing underwear and gaffs are not returnable, refundable or exchangable unless their is a fault with the item.